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Service Prices, Inclusions, and Features

Feel free to ask us about anything related to our cleaning services. We would be delighted to answer all of your queries.

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Frequently Asked Questions

Contact us at iScrub Cleaning Services LTD in Kitchener, Ontario for service requests and enquiries. We are eager to provide you the cleaning services you need and answer any question you might want to ask.

  • Q)Do your cleaners go through a background check?
  • A)Yes, we do. We run a detailed background check on all applicants as the last step in our pre-screening process. Our hiring process is very vigorous.
  • Q) How does pricing work?

          A) Pricing for house cleaning is based on an hourly rate $50.00 per hour. per cleaner

  • Q) How can I book an appointment?

           A)Simply click on booking a cleaning and follow the prompts.

  • Q)Am I charged the quoted amount if it does not take as long to clean my house as anticipated?

          A) No, you're only charged based on the amount of time your cleaner was actually at your home working. If they                     finish early, you aren't charged the full amount quoted.

  • Q)Does someone visit my house before cleaning?

           A)No, we don’t. You can get a quote by contacting us and book your cleaning online. It takes about one minute.

  • Q)Are cleaning supplies included?

         A) Cleaning supplies aren't included by default. This ensures your cleaner uses the products you like. However, if                       you don't have supplies, we can bring them for an additional charge of $15 per visit ($20 for move-in/out                             cleanings)


Please note: we always use your vacuum and mop/bucket so please be sure to have those items on-hand.

  • Q)What if I am not satisfied with my cleaning?

         A) Please get in touch with us right away and we'll make the arrangements to rectify the situation. We have a                          satisfaction guarantee that we stand by.  

  • Q &A) Do you perform background checks?Yes, we do. We run a detailed background check on all applicants as            the last step in our pre-screening process. Our hiring process is very vigorous. Our hiring process is very                      vigorous.

               Our credit card transactions are processed by Stripe and is layered on their own 256 security protocol. No credit                 card numbers are stored in our system (only a token that allows us to charge the card). Rest assured, security                    is our #1 priority.


                Our credit card transactions are processed by Stripe and is layered on their own 256 security protocol. No                            credit card numbers are stored in our system (only a token that allows us to charge the card). Rest assured,                        security is our #1 priority.


          ***Standard cleaning includes everything that involves cleaning a home or apartment. Cleaning/vacuuming                            floors, cleaning bathrooms, kitchen, living room, dusting, etc. We do offer extra services like cleaning inside the                    fridge and inside the oven, and those can be selected on the booking form when you select service.***



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